Clare Mount

Medicines audits had improved. Records were accurate, administration records were fully signed, and inspectors found no discrepancies in medicines remaining on site.

“Medicine records were reviewed regularly and records were accurate.” from the report

There were enough staff on duty during the visit, and staff understood their safeguarding responsibilities. Relatives generally felt people were safe.

“There were sufficient numbers of staff to provide care and support to people promptly.” from the report

Relatives said communication had improved and described the staff and management positively. Staff said they had good working relationships and felt supported.

“Relatives were complimentary about the staff and management team and said communication had improved.” from the report

High-priority fire safety work had not been completed. Remedial work identified in the electrical installation report and passenger lift report also remained outstanding, creating a risk of harm.

“This placed people at risk of harm. This was a breach of Regulation 12 (safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.” from the report

Audits and management oversight had not identified important environmental safety and infection control problems. The provider had not consistently completed recommended actions.

“The provider had failed to ensure systems for governance and management oversight were robust and effective.” from the report

Some bathrooms, flooring and skirting boards were not clean. Poor wall and flooring conditions made thorough cleaning difficult, and cleaning schedules were not consistently completed.

“Bathrooms could not be thoroughly cleaned due to the poor condition of some walls and flooring.” from the report