Chestnut Grove Rest Home

People were supported by enough staff who had been safely recruited. Staff completed inductions and regular training.

“People were supported by enough staff who had been recruited safely.” from the report

People spoke highly of staff. Inspectors found that staff respected people's privacy, dignity, choices and independence.

“Staff were kind and caring, and treated people with dignity and respect.” from the report

Care plans reflected people's needs and communication preferences. People and relatives were involved in care decisions.

“Care was planned according to people's needs and people and their relatives were involved.” from the report

People could take part in activities and local trips. The home had a minibus and links with community groups.

“The service owned a minibus and people were regularly supported to visit local activities.” from the report

Inspectors found a positive culture, with people, relatives and staff able to give feedback. The manager used audits and training to improve care.

“We found a positive culture within the home.” from the report

Some medicines prescribed for use when needed did not have guidance for staff. Staff did not always record the time that some time-specific medicines were given.

“Some people had medicines prescribed 'as and when required', however there was no guidance for staff about these.” from the report

Two window restrictors were broken on the first floor and some communal bathroom items needed replacing. The manager addressed these issues after inspectors raised them.

“2 window restrictors were broken on the first floor, and some items required replacing in the communal bathrooms.” from the report