Cherry Tree House

Care plans were detailed, current and tailored to people's needs, preferences and communication needs.

“Care and plans were comprehensive, personalised and contemporaneous that detailed people's current care needs” from the report

Inspectors saw calm, patient and attentive interactions. People and relatives generally said staff were kind and caring.

“People received compassionate care from kind and caring staff.” from the report

The new senior management team had made significant improvements since the previous inspection. Regular audits and checks were in place.

“The new senior management team had made significant improvements throughout the home since the last inspection” from the report

Trained staff supported people to receive medicines safely. The home was clean, and staff used protective equipment safely.

“People were supported to receive their medicines and creams safely by trained staff.” from the report

An activity team and programme had recently been introduced. Inspectors saw people enjoying group and individual activities.

“We observed activities within the home from both an outside entertainer and in-house activities.” from the report

Some monitoring charts had gaps. It was not always clear whether food and drinks had the required safe consistency, and one person's modified diet was not always clearly followed.

“Charts to monitor individual risks were in place, although we did find some gaps in recordings.” from the report

Most recruitment checks were completed, but some staff records did not include a full work history. The provider corrected the gaps during the inspection.

“We found not all staff had fully completed work history records.” from the report

Staffing levels were suitable during the inspection, but some people and relatives said staff could be busy and call bells could take time to answer.

“When I use the bell, they can be busy and it takes a bit of time for them to come.” from the report

People and relatives gave mixed feedback about meals, particularly the pureed diet. The home had made improvements to monitoring nutrition and drinks.

“In particular, people fed back their dissatisfaction with the pureed diet provision.” from the report

The second-floor unit was busier, and inspectors did not always see staff spending the same amount of time with people there.

“However, we found the second floor unit to be busier and did not always see staff having the same time to spend with people.” from the report