Cherry Lodge

People received medicines safely and as prescribed. Manual handling, food preparation and storage of sharps had improved since the previous inspection.

“At this inspection we found people received their medicines safely and as prescribed.” from the report

Inspectors saw enough staff on duty, and recruitment checks had been completed. The provider had reduced its reliance on agency workers.

“Our observations during the day indicated there were enough staff on duty to support people with their care needs.” from the report

Inspectors observed kind interactions. Staff described ways of protecting people's dignity during personal care.

“We observed kind and caring interactions between staff and people.” from the report

People could leave and return to the home, CCTV consultations had taken place, and mental capacity and best-interest decisions were recorded when needed.

“At this inspection we found people had access to key codes and could leave and return to the home as they wished.” from the report

Staff said they felt valued and able to raise concerns. They received training, supervision and opportunities to discuss improvements.

“Staff told us they felt valued, and their views were respected.” from the report

Some people and relatives were not involved in care reviews. Some reviews were late, and agreed actions, including requests for activities, were not recorded as completed.

“Some care plan reviews were not completed within the timescales set out in people's care plans.” from the report

Management checks did not always identify missing or outdated information. The provider did not consistently show that it was monitoring quality and safety effectively.

“Systems were not robust enough to demonstrate effective monitoring of the quality and safety of the service.” from the report

Incident records were completed, but the home did not always identify patterns or put preventative measures in place after falls.

“Further work was required to ensure patterns and trends are identified and strategies put in place to reduce the likelihood of reoccurrence.” from the report

Some people spent most of the day in one communal area and were not always offered activities linked to their interests and hobbies.

“Some people had not always been supported to access activities of interest or receive care based on their preferences.” from the report

Some covert medicine records were out of date and did not clearly explain how the medicine should be added to food or drink.

“Some people's covert medication protocol records were out of date.” from the report