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CQC report explained · a nursing home, run by WYE VALLEY CARE

Charles Court Care Home

Charles Court Care Home, The Ploughman, Hereford, HR2 6GG

Requires improvementpublished 1 March 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Charles Court Care Home. That is usual for a newly registered service.

The story over the years

Every inspection of Charles Court Care Home

9 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. March 2023Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. March 2020Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement
  3. November 2019Goodup from Requires improvement
    Safe: GoodEffective: GoodWell-led: Good
  4. October 2018Requires improvementstayed Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  5. December 2017Requires improvementstayed Requires improvement
    Well-led: Requires improvement
  6. September 2017Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  7. March 2017Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  8. April 2016Inspected but not rated
    Well-led: Good
  9. October 2015Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  10. October 2015Good
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  11. May 2025

    Registered with the Care Quality Commission on 29 May 2025.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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