Burton Closes Hall Care Home

• Medicines safety

  Medicines were managed safely. Staff giving medicines had training and competency checks, and inspectors saw appropriate checks and records.

  “People's medicines were safely managed to ensure people received their medicines when they should.” from the report

• Staffing improvement

  Staffing and team working had improved since the previous inspection. The use of agency staff had reduced from 80% to 10%.

  “Following a successful staff recruitment and training drive since our last inspection; effective team working and a reduced use of agency staff, from 80% to 10% was achieved.” from the report

• Risk management

  Care plans were kept up to date and included safety instructions about areas such as mobility, skin care and nutrition.

  “Risks to people's safety were effectively identified and managed.” from the report

• Management oversight

  The provider had improved its checks on care quality and safety. Inspectors found better communication, decision making and accountability.

  “The provider operated effective governance and oversight arrangements for the quality and safety of people's care and to ensure timely service improvement, when needed.” from the report

• Positive relationships

  Inspectors described a welcoming atmosphere and found that staff knew people well and provided individualised care.

  “There was a relaxed, welcoming and friendly atmosphere at the service.” from the report

Inspectors raised no specific concerns in this report.