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St Helens, WA9 · 0.1 km
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CQC report explained · a residential care home, run by St Helens Council
Brookfield Support Centre
Park Road, St Helens, WA9 1HE
Goodpublished 21 December 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, medicines were managed safely, recruitment checks were completed, and systems were in place for safeguarding and accidents.
- Effective?
- Good
- This area was not inspected in this report. Its rating was carried forward from the previous inspection.
- Caring?
- Good
- This area was not inspected in this report. Its rating was carried forward from the previous inspection.
- Responsive?
- Good
- This area was not inspected in this report. Its rating was carried forward from the previous inspection.
- Well-led?
- Good
- The home had systems to monitor quality and safety. Leaders supported people's independence and worked with health and social care professionals, although some senior staff were not fully aware of CQC notification requirements.
The latest report, explained
What inspectors found, December 2023
Rated Good; inspectors found safe, well-managed care, with some action needed on documents and reporting.
This was an unannounced inspection on the first day and an announced inspection on the second day. One inspector spoke with 12 people and 8 staff, observed care, and checked care, medicine, recruitment and management records.
The home was rated Good overall. Safe and Well-led were both rated Good. People said they felt safe, medicines were managed safely, risks were assessed, and staff recruitment checks were completed.
The home supports people leaving hospital who need more time to recover or regain independence before returning home or moving to suitable accommodation. The report says the overall rating remained Good, but this inspection did not assess all five areas.
What inspectors praised
People felt safe
People told inspectors they felt safe using the home. Safeguarding systems and procedures for responding to concerns were in place.
“People told us they felt safe using the service.” from the report
Safe medicines
People received medicines as prescribed. Storage, temperature checks, daily checks and regular audits were in place.
“People received their medicines as prescribed.” from the report
Support for independence
The home aimed to help people regain physical and emotional wellbeing and return to suitable accommodation. Staff also helped with practical matters such as housing applications and medical appointments.
“The ethos of the service was to enable people to regain their physical and emotional best” from the report
Partnership working
People could access GP, nursing, social work, occupational therapy and physiotherapy support to help with recovery and discharge planning.
“People had access to daily visits from a GP service and access to nurses based in the same building.” from the report
What inspectors were concerned about
Outdated documents
needs fixingSome outdated documents were stored alongside current guidance. The manager had identified this as an action needing attention.
“Discussion took place regarding the number of 'outdated' documents being stored with current guidance.” from the report
Safeguarding notification
needs fixingSenior staff were not fully aware when safeguarding concerns had to be reported to the CQC. The report says action was taken immediately to clarify the correct process.
“We identified that senior staff were not fully aware of situations in which statutory notifications were needed to be sent to CQC.” from the report
Questions to ask them, based on this report
- 01What has been done to remove outdated documents and make sure staff use only current guidance?
- 02How do you make sure safeguarding concerns are reported to the CQC when required?
- 03How will you support my relative's rehabilitation and independence during their stay?
- 04How will you plan and coordinate my relative's return home or move to suitable accommodation?
- 05Which of the five CQC areas were not reassessed during this inspection, and what were their previous ratings?
This was a focused inspection of Safe and Well-led; the other key question ratings were carried forward from the previous inspection. This explanation was written from the published report of 21 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Brookfield Support Centre
3 rated inspections over 7 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2023Inspected but not ratedSafe: Inspected but not rated
- October 2020Inspected but not ratedSafe: Inspected but not rated
- December 2018Goodstayed GoodSafe: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 15 December 2010.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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