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CQC report explained · a residential care home

Brookdale Care Home

5 St Pauls Court, Chesham Crescent, Bury, BL9 6BX

Goodpublished 6 December 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
The home had safeguarding, recruitment, staffing and infection-control systems. Inspectors found some medicine records and some risk-record details that needed improvement, and said immediate action was taken.
Effective?
Good
People's needs were assessed and care was delivered with support from healthcare professionals. Staff received training and people were supported with nutrition, healthcare and personal choices.
Caring?
Good
People and relatives described staff as kind, caring and respectful. Inspectors saw warm interactions and found that privacy, dignity, independence and family contact were supported.
Responsive?
Good
Care plans reflected people's routines, choices and preferences. The home offered activities, social opportunities, communication support and end-of-life planning.
Well-led?
Good
Managers used audits, feedback, meetings and improvement plans to monitor the service. People, relatives and staff said they could raise concerns and felt listened to.
The latest report, explained

What inspectors found, December 2023

Brookdale Care Home was rated Good overall; inspectors found kind, personalised care, with some medicine and care-record details needing improvement.

The inspection was unannounced and took place on 31 October and 7 November 2023. Two inspectors and an Expert by Experience visited. They spoke with 9 people, 7 relatives and 10 staff, and reviewed medicines, two care plans, safety, recruitment and management systems.

All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were treated kindly, involved in their care and supported to make choices. Staff supported people with food, healthcare, activities, communication and relationships.

There were some shortfalls in medicine records and in a small number of care records. Immediate action was taken during the inspection. Overall, the Good rating means inspectors found the service consistently met people's needs and protected them from avoidable harm.

What inspectors praised

  • Kind and respectful care

    People and relatives spoke positively about staff. Inspectors also observed warm, friendly and respectful interactions.

    “People and their relatives told us staff were kind, caring and respectful.” from the report

  • Choice and independence

    People were involved in their care and could follow their own routines. The home used activities, equipment and adaptations to support independence.

    “People were involved in the assessment and planning of their care and support.” from the report

  • Food and healthcare

    People received balanced meals and support with eating and drinking. Staff worked with healthcare professionals when people needed extra help.

    “People were supported to eat and drink enough to maintain a balanced diet.” from the report

  • Activities and relationships

    The home offered activities and social events, including opportunities for relatives to visit, eat with people and spend time together.

    “The home had a 'coffee shop', which was visited throughout the day by people and their visitors.” from the report
What inspectors were concerned about

  • Medicine records

    needs fixing

    Some records for when-required medicines and medicine stock quantities were not as clear or complete as they should have been. The report says immediate action was taken.

    “Medicines administered records were fully completed. We found some records could be improved, including PRN (when required medicines) protocols and stock quantities.” from the report

  • Some risk-record details

    needs fixing

    One record did not clearly explain the use of moving and handling equipment. Two records did not state the correct pressure mattress setting. Immediate action was taken.

    “On 1 record we identified the use of moving and handling equipment was not clear and for 2 people the correct setting for the pressure mattress was not recorded.” from the report
Questions to ask them, based on this report
  1. 01What changes were made to the records for when-required medicines and medicine stock quantities after the inspection?
  2. 02How do you now check that moving and handling instructions are clear in each person's care record?
  3. 03How are pressure mattress settings recorded and checked for people who need them?
  4. 04What activities would be suitable for my relative, and how would you adapt them to their interests and communication needs?
  5. 05How would my relative's wishes about end-of-life care be discussed, recorded and reviewed?

This was an unannounced inspection covering all five CQC questions, including care, premises, medicines, recruitment and management systems. This explanation was written from the published report of 6 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Brookdale Care Home

3 rated inspections over 8 years: the service has held its Good rating throughout.

  1. December 2023Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Brookdale Care Home →

  2. March 2021Inspected but not rated
    Safe: Inspected but not rated
  3. February 2019Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. January 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. December 2022

    Registered with the Care Quality Commission on 2 December 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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