Brampton View Care Home

People and relatives said staff were kind and that care had improved. Inspectors saw that people’s privacy, dignity and independence were respected.

“People told us they were looked after well by kind staff.” from the report

People and families were involved in care planning. Care records included personal preferences, routines and communication needs.

“These care plans provided information for staff on how to provide care that was personalised and met people's needs.” from the report

People received food and drink suited to their needs and preferences. Staff recognised when people were unwell and referred them to healthcare professionals promptly.

“People received food and drink that met their needs and preferences.” from the report

The provider had recruited and developed a new management and staff team. Staff said they felt supported and were working together better.

“The provider had invested time and resources into creating a management and staff team which met people's needs.” from the report

People were supported to take part in activities, maintain relationships and continue cultural and religious practices. Relatives were welcomed into the home.

“People were encouraged to make and maintain those relationships important to them.” from the report

People sometimes waited a long time for care, including around mealtimes. Inspectors identified a risk that people might try to move without help and fall.

“There was a risk that people could try and mobilise and be at risk of falls whilst waiting for care.” from the report

Some work needed to maintain fire and water safety had not yet been completed. The provider had obtained quotes and expected the work to start after the inspection.

“However, some of the work required to maintain safety had not been carried out yet” from the report

The home recorded accidents and incidents but had not identified that most happened in people’s rooms around mealtimes. Inspectors said more action was needed to reduce the risk of repeat incidents.

“However, more analysis and action was required to help prevent future incidents” from the report

Systems for checking safety, medicines and quality monitoring had recently been introduced. Inspectors found they still needed to become established in day-to-day practice.

“These systems were new and needed to be embedded into practice.” from the report

Recruitment of nursing and care staff was still under way. Inspectors also recommended reviewing staffing levels at mealtimes.

“Recruitment of nursing and care staff was on-going.” from the report