Bracken House

People and relatives said they felt safe. Staff knew how to recognise and report abuse, and risk assessments guided staff in areas such as moving and handling.

“People were supported by competent staff who made them feel safe.” from the report

People and relatives said there were enough staff to meet needs. Staff had checks and references before starting work.

“People were supported by staff who were safely recruited.” from the report

The provider analysed accidents and incidents to look for patterns. Changes were made after falls and medicines errors to reduce the chance of problems happening again.

“The provider completed a high level analysis of accidents and incidents that identified patterns and trends.” from the report

Inspectors saw staff engaging with people in a person-centred way. People and relatives described the home as a positive place to live.

“We observed a positive culture at the home. Staff engaged with people in a person-centred way and people seemed empowered by their interactions with staff.” from the report

Three bedrooms had stained carpets and one had an odour. The broken carpet cleaner was not repaired until inspectors raised the issue, and there was no sign warning visitors that only emergency lift lighting was working.

“Quality checks failed to identify where sufficient action had not been taken to address environmental risks in the home.” from the report

The home had discussed bed sensors and assessed capacity, but the decisions were not documented. Management said computer system limitations had contributed and later said this would be addressed.

“where the provider had discussed the use of bed sensors with people and had assessed their capacity, this had not been documented.” from the report

Some topical creams did not have use-by dates recorded. The manager said this would be addressed immediately.

“Some topical creams did not always have use by dates recorded on them.” from the report