Bentley House Care Centre

Risks were assessed and care plans were updated when people's needs changed. Staff understood how to support people with risks such as falls, mobility, eating and diabetes.

“Risk management plans were regularly reviewed to ensure they reflected any changes in people's needs.” from the report

Medicines were ordered, stored, given and disposed of safely. Staff received training and checks of their competence.

“People were supported to receive their medicines safely.” from the report

Inspectors found enough suitable staff to meet people's needs. Recruitment checks, induction and training helped staff provide safe care.

“The provider ensured there were sufficient numbers of suitable staff to meet people's needs.” from the report

The home had systems to check quality and act on findings. Relatives and staff said they could raise concerns and make suggestions.

“There were effective systems in place to monitor and improve the quality of the service.” from the report

Staff offered people choices about daily care and listened to their responses. Relatives said they were involved and kept informed.

“Staff offered people choices and listened to their responses without rushing them.” from the report

Some communal areas needed redecoration so they could be cleaned effectively. The provider said this was being dealt with through an ongoing maintenance programme.

“However, some communal areas of the home required redecoration to ensure they could be cleaned effectively.” from the report

There was no registered manager in post when inspectors visited. A new manager had been appointed and was applying to become registered.

“At the time of our inspection there was not a registered manager in post.” from the report