Belvoir Care Home Limited

Inspectors found staffing levels and skills matched people's needs. People and relatives also said staff were available and familiar.

“There were enough staff to meet people's needs and keep them safe.” from the report

People described staff as caring, patient and compassionate. Inspectors saw staff protect privacy, dignity and personal choice.

“People were treated well and respected and staff had a caring approach towards them.” from the report

Care plans reflected people's needs, interests and wishes. People and relatives were involved in reviewing their care.

“Care plans were personalised and reflected people's needs and aspirations.” from the report

Staff were trained and assessed as competent to manage medicines. Records, storage, administration and audits were found to be safe.

“The service had systems and processes in place for the safe storage, administration, and use of medicines.” from the report

The home offered activities and helped people maintain important relationships. Relatives were welcomed and invited to events.

“People were offered a range of activities and opportunities to socialise by staff.” from the report

Inspectors found that some repairs and improvements were needed. Dementia-friendly signs were dated, bathrooms did not always use contrasting colours, and garden repairs and handrail replacement were recommended.

“We recommended the provider consider current guidance on dementia-friendly environments and take action to update the accommodation accordingly.” from the report

Relatives felt there could be more surveys and questionnaires to help them give feedback about the home.

“Relatives felt there could be more surveys and questionnaires to help them give feedback.” from the report