Skip to content
CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by The Avenues Trust

492 Maidstone Road

Blue Bell Hill, Chatham, ME5 9QN

Requires improvementpublished 19 May 2020, 6 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on 492 Maidstone Road on 19 May 2020. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of 492 Maidstone Road

3 rated inspections over 5 years: the service has slipped, from Good to Requires improvement.

  1. May 2020Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. September 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. August 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. July 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. October 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. January 2011

    Registered with the Care Quality Commission on 24 January 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

Another option

Or stay at home with a private carer

Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.

About live-in careHow PrimeCarers works
Same provider

Other services run by Avenues South East

7 other services on the CQC register. A pattern across a group tells you more than one report.

Highfield

Sevenoaks, TN13
Requires improvement
Residential
Rated 2 years agoReport explained
Nearby

Other care homes near Chatham

All in Kent

Hallsfield Road

Chatham, ME5 · 0.9 km
Not yet rated
Residential
Not yet ratedcare home

Forge House

Chatham, ME5 · 1.3 km
Good
Residential
Rated 6 years agocare home

Aquarius Care Home

Chatham, ME5 · 1.8 km
Requires improvement
ResidentialDementia
Rated 8 months agocare home

PILS Care

Chatham, ME5 · 2.5 km
Good
ResidentialDementia
Rated 6 years agocare home