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CQC report explained · a residential care home, run by Mrs Lynn Georgina Hart

Aucklands Care

2 Ken Road, Southbourne, Bournemouth, BH6 3ET

Outstandingpublished 14 December 2023, 2 years ago

Rated Outstanding: inspectors found the service performing exceptionally well.

The five questions inspectors ask
Safe?
Good
Inspectors found that people were protected from abuse and avoidable harm. Risks, staffing, medicines, fire safety and infection control were managed safely.
Effective?
Outstanding
This key question was not inspected during this visit. Its previous rating was carried forward.
Caring?
Outstanding
This key question was not inspected during this visit. Its previous rating was carried forward.
Responsive?
Good
This key question was not inspected during this visit. Its previous rating was carried forward.
Well-led?
Good
Inspectors found a friendly, open and supportive culture. Audits, incident reviews, staff supervision and feedback systems gave the management team oversight of the home.
The latest report, explained

What inspectors found, December 2023

Aucklands Care was rated Outstanding overall; inspectors found safe, well-led care, but this inspection only assessed Safe and Well-led.

This was an unannounced inspection on 16 and 17 October 2023. One inspector spoke with 3 people, 5 relatives, 15 staff and 4 health and social care professionals. They also observed care and checked care, medicine, staff and management records.

The home supported 8 people and could support up to 10. Inspectors found enough suitably recruited staff, safe medicines management, suitable infection control and systems to protect people from abuse and avoidable harm.

People were supported to make choices, stay independent and follow their interests. Inspectors found kind and respectful staff, good communication and strong involvement from families and other professionals.

The overall rating remained Outstanding, the same as at the previous inspection in 2018. Safe and Well-led were rated Good at this inspection. The other three ratings were carried forward from the previous inspection because they were not inspected this time.

What inspectors praised

  • Choice and independence

    Staff supported people to make choices, stay independent and take part in activities outside the home. Staffing levels were adjusted so people could visit local amenities when they wished.

    “The service supported people to have choice, control and independence.” from the report

  • Safe care

    Inspectors found safe recruitment, enough staff, suitable risk assessments and safe medicines systems. Records for medicines and controlled drugs were complete and accurate.

    “Medicines records were complete and matched stock balances.” from the report

  • Kind and respectful culture

    People, relatives and staff described a caring, welcoming home. Staff treated people with dignity and respected their individual communication needs and differences.

    “There was a friendly, open, positive, and supportive culture at Aucklands Care home.” from the report

  • Learning and oversight

    The management team used audits, incident reviews and staff feedback to identify improvements. Inspectors saw evidence that learning led to changes, including improvements to fire evacuation arrangements.

    “Auditing and monitoring systems were robust. This gave the registered manager and the provider oversight of the home.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you support my relative's specific communication needs and help them understand information?
  2. 02How will you review my relative's medicines, including any medicines used when needed or medicines that may cause sedation?
  3. 03How will staffing be arranged so my relative can take part in activities and visit local amenities?
  4. 04How do you involve families in care planning and in decisions about changes to care?
  5. 05How would you support my relative to use the stair lift and leave the building safely in an emergency?

This was a focused inspection of Safe and Well-led, including infection prevention and control; the Effective, Caring and Responsive ratings were carried forward from the 2018 inspection. This explanation was written from the published report of 14 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Aucklands Care

3 rated inspections over 8 years: the service has improved, from Good to Outstanding.

  1. December 2023Outstandingcurrent ratingstayed Outstanding
    Safe: GoodEffective: OutstandingCaring: OutstandingResponsive: GoodWell-led: Good

    Read what inspectors found at Aucklands Care →

  2. March 2018Outstandingup from Good
    Safe: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. October 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. August 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. January 2013

    Registered with the Care Quality Commission on 15 January 2013.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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