Ashton Lane

Inspectors saw a calm atmosphere and staff who treated people with warmth, patience, dignity and respect.

“Staff were patient and used appropriate styles of interaction with people and showed warmth and respect when interacting with people.” from the report

People had individual communication plans, and staff used pictures, objects, gestures and other visual cues to understand and support them.

“People had individual communication plans detailing preferred methods of communication, including the approach to use for different situations.” from the report

People were supported to choose regular social and leisure activities and to access the local community.

“People were supported to participate in their chosen social and leisure interests on a regular basis.” from the report

Relatives, staff and health professionals gave positive feedback about the home and its person-centred approach.

“There was a very positive person-centred culture at Ashton Lane.” from the report

Medicines records were not always accurate or complete. Instructions for when-needed medicines, variable doses and thickening powder were sometimes missing or not recorded properly, creating risks to people's safety.

“Information to support staff to safely give 'when required' medicines was not always in place.” from the report

The home's audits did not identify the medicines record shortfalls. Corrective measures were taken after the inspection, but the quality assurance system was not robust.

“Audits had failed to pick up the shortfalls in medicines records identified during the inspection.” from the report

Two referrals to the CQC had not been made on time and were sent after the inspection.

“Two referrals to CQC had been missed and were sent retrospectively after the inspection.” from the report