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CQC report explained · a residential care home, run by Adico Care

Ashbridge Lodge Residential Care Home

5 Ashbridge Road, London, E11 1NH

Goodpublished 2 December 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People were protected from abuse and avoidable harm. Inspectors found up-to-date risk assessments, enough staff, safe recruitment, safe medicine systems and appropriate infection control.
Effective?
Good
People's needs and preferences were assessed before they moved in. Staff had relevant training and supervision, people's food and drink needs were met, and health professionals were involved when needed.
Caring?
Good
People and relatives described staff as kind, friendly and respectful. Inspectors saw staff protect people's privacy and dignity and support people to make decisions about their care.
Responsive?
Good
Care plans were personalised and reviewed. People could take part in activities, maintain relationships, visit local places and receive communication support suited to their needs.
Well-led?
Good
Inspectors found an open culture and effective monitoring systems. The registered manager used audits, meetings, feedback and learning to check and improve the service.
The latest report, explained

What inspectors found, December 2023

Rated Good; inspectors found safe, kind and personalised care, although relatives felt the home could be more homely.

This was the first inspection since the service was newly registered. It was unannounced and took place on 20 and 28 September 2023. One inspector spoke with people living at the home, relatives, staff, the registered manager and provider, and reviewed care, medicine, recruitment and management records.

All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine systems, suitable risk checks, good infection control and appropriate staff training.

People and relatives said staff were kind, respectful and supportive. Care was planned around individual needs, people were offered choices, families were involved, and people could take part in activities and maintain relationships.

Relatives said the home could be more homely. The provider and registered manager said redecorating was part of a longer-term plan. No breaches of regulations or enforcement action were reported.

What inspectors praised

  • People felt safe

    People and relatives told inspectors they felt safe and reassured. Risk assessments were reviewed and staff took steps to reduce identified risks.

    “People were safeguarded from abuse and avoidable harm.” from the report

  • Kind and respectful staff

    People and relatives spoke positively about staff. Inspectors also saw staff respect privacy and dignity during personal care.

    “People were treated with kindness and respect and were well supported with equality and diversity.” from the report

  • Personalised care

    Care plans recorded people's likes, dislikes and preferences. People and relatives were involved in planning care.

    “People received care that was planned around their individual needs.” from the report

  • Activities and relationships

    People were encouraged to follow their interests and take part in activities. Families were encouraged to visit, and people had activities planners.

    “People were supported to maintain relationships, follow their interests and take part in activities that were relevant to them.” from the report

  • Open management

    Inspectors found a positive culture and regular checks on care quality. Staff said they could approach the registered manager with concerns.

    “There was a positive and open culture at the service.” from the report
What inspectors were concerned about

  • The home could feel more homely

    minor

    Relatives said the home could be more homely. The provider and registered manager said redecorating was included in a longer-term plan, so ask what has happened since the inspection.

    “Relatives commented the home could be more homely.” from the report
Questions to ask them, based on this report
  1. 01What redecorating has been completed since the inspection, and what remains in the longer-term plan?
  2. 02How would you support my relative's particular dementia, mental health, communication and health needs?
  3. 03How are medicine audits and any medicine errors followed up?
  4. 04How often would you involve our family in reviewing the care plan and sharing health updates?
  5. 05What activities would be available that match my relative's interests and preferences?

This was an unannounced inspection covering the care provided and the premises, with all five key questions rated. This explanation was written from the published report of 2 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Ashbridge Lodge Residential Care Home

3 rated inspections over 8 years: the service has held its Good rating throughout.

  1. December 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Ashbridge Lodge Residential Care Home →

  2. November 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. October 2015Good
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  4. November 2022

    Registered with the Care Quality Commission on 10 November 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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1 other service on the CQC register. A pattern across a group tells you more than one report.

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