Ash Tree House

Inspectors found enough staff to meet people's needs. Staff worked consistently and knew the people living in the home well.

“There were sufficient staff on duty to ensure people received the support they required.” from the report

Staff supported people to make decisions, communicate in ways that suited them and develop their independence.

“Staff supported people to have the maximum possible choice, control and independence and they supported people to make decisions following best practice in decision-making.” from the report

Inspectors found an open culture, positive relationships and a management structure that monitored care and supported improvements.

“There was a positive and open culture at the service. People and relatives spoke positively of the staff team and the support provided.” from the report

People were involved in decisions about meals, activities and the home's décor. Their views were acted on.

“Regular 'residents meetings' took place where people were encouraged to express their wishes in relation to meals, activity and décor of the home.” from the report

Staff did not always follow safe infection control practices. Some bedding needed replacing and parts of the home were old and worn, although immediate action was taken and refurbishment was planned.

“People were not always protected from the risk of infection as staff were not consistently following safe infection prevention and control practices.” from the report