Appledown

People and relatives said they felt safe and well cared for. Staff understood their safeguarding responsibilities and investigated concerns with the local authority.

“People were protected from all forms of abuse and discrimination by the dedicated staff team.” from the report

Staffing levels were planned around people's needs and community activities. Recruitment checks were completed and staff training was kept up to date.

“Staff were recruited safely. All necessary pre-employment checks had been completed to ensure prospective staff were suitable for employment in the care sector.” from the report

Staff supported people to make choices, take part in activities and voluntary work, and live as independently as possible.

“Staff valued and promoted people's independence and individuality.” from the report

Inspectors found staff knew people well, understood their communication needs and responded positively when people asked for help.

“The culture of the service was caring and compassionate and the staff team were focused on supporting people to live their own lives.” from the report

The kitchen worktops and flooring were damaged, and some areas were difficult to clean. A rusty radiator and a broken lockable cupboard also needed attention. Inspectors recommended stronger systems for managing the environment.

“The service's kitchen was tired and in need of replacement.” from the report

People received their medicines correctly, but the temperature of the storage area was not routinely checked. Inspectors recommended getting guidance on how to monitor this.

“However, the temperature of the area in which medicines were stored was not routinely monitored.” from the report