Amber House

People told inspectors they felt safe. Staff understood safeguarding procedures and knew how to report concerns.

“I feel very safe and supported.” from the report

Care plans reflected people's needs, communication and sensory requirements. Staff supported people to make choices, take positive risks and remain as independent as possible.

“Personalised support plans gave clear information for staff to follow in keeping people safe, whilst enabling people to be as independent as possible.” from the report

Inspectors found that staff protected people's privacy and dignity and responded to individual needs.

“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report

Recruitment checks were completed, staffing levels matched people's assessed needs, and staff were trained and assessed as competent to give medicines.

“Staff were recruited safely. Recruitment files showed all pre-employment checks had been made to ensure only staff who were suitable to work with vulnerable people were employed.” from the report

Audits covered areas such as care plans, medicines and infection control. Inspectors found leaders open about areas needing improvement.

“The registered manager understood the duty of candour and was open and honest about where the service needed to improve.” from the report

Assessments were not always completed when restrictions were used, including physical intervention and medicines. The provider had recognised this and was putting new assessments in place.

“Assessment of people's capacity to make decisions where restrictions had been applied were not always completed.” from the report