Aden View Care Home

The home had systems to assess and manage risks. Medicines were stored and given safely, including time-critical and as-needed medicines.

“People were safe because systems were in place to make sure risks to people were assessed and actions taken to mitigate the risk.” from the report

People spoke positively about staff. Inspectors saw staff being caring and attentive, and people were involved in their care.

“People were involved in their care and we saw staff to be caring and attentive.” from the report

People, relatives and staff were able to give their views. The manager used feedback and audits to identify changes and improvements.

“The outcome of the most recent residents meeting had been collated and the registered manager had produced feedback for people in the form of a 'You said, we did' chart.” from the report

Although rotas showed there were enough staff overall, some people and a relative said there were times when more staff were needed. The CQC recommended monitoring staffing so people receive help promptly.

“We recommend the provider monitors staffing levels to make sure people feel confident, at all times, there are enough staff to meet their needs in a timely way.” from the report

Complaints were managed well, but records did not always give enough detail about the action taken when responding to the person who complained.

“Complaints about the service were managed well but documentation needed to reflect, in more detail, the actions taken in relation to responding to the complainant.” from the report