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CQC report explained · a residential care home, run by Abbeyfield Society

Abbeyfield House - Stockport

120 Moss Lane, Bramhall, Stockport, SK7 1EE

Goodpublished 6 December 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People were protected from abuse and avoidable harm, with risk assessments, enough staff, safe recruitment, medicine checks and infection control arrangements. Inspectors identified issues with unsecured wardrobes and medicine patch records, and the home acted during the inspection.
Effective?
Good
Care was based on assessed needs and preferences. People received support with food, drink and healthcare, and staff were trained and supervised, although some training compliance needed improvement.
Caring?
Good
People said staff treated them with kindness, dignity and respect. Staff involved people in decisions and encouraged independence.
Responsive?
Good
Care was personalised and communication needs were supported. People had access to activities, community links and support to maintain relationships and interests.
Well-led?
Good
The home had regular audits, meetings and systems for responding to concerns and improving care. People, families and staff spoke positively about the way the home was managed.
The latest report, explained

What inspectors found, December 2023

Rated Good; inspectors found safe, kind and personalised care, but identified some medicine records and training checks needing improvement.

This was an unannounced inspection on 15 November 2023. One inspector reviewed the home, watched care, spoke with five people, two relatives and eight staff, and checked care, staff and management records.

All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe recruitment, suitable medicine systems, clean surroundings and good support with eating, drinking and healthcare.

People described kind and respectful care. Staff knew people well, supported personal choices and independence, and provided activities based on people's interests. Families and staff also spoke positively about the home manager and how the home was run.

Inspectors found some shortfalls during the visit. Some wardrobes were not secured to the wall, records did not always show that medicine patches were rotated correctly, and compliance with some training needed improvement. The home took immediate action on the identified issues.

What inspectors praised

  • Enough staff

    Inspectors found enough staff to meet people's needs. Staff were available, took time to talk with people and provided care in a patient and unhurried way.

    “There were sufficient staff employed to meet people's needs.” from the report

  • Kind and respectful care

    People said staff treated them well and respected their choices, privacy and dignity. Staff also encouraged people to remain as independent as possible.

    “People told us they were very well treated.” from the report

  • Personalised support

    Care plans reflected people's needs and preferences. Staff knew people well and adapted communication and activities to suit them.

    “People told us they were receiving personalised care which met their needs.” from the report

  • Good activities

    The home offered group and one-to-one activities based on people's interests. It also worked with a local school and faith groups to help reduce isolation.

    “Groups and one to one activities were provided, based on people's needs and preferences.” from the report

  • Active oversight

    The home used audits and checks to identify problems and make improvements. Inspectors found that shortfalls were addressed quickly.

    “These were used to identify any shortfalls, which were quickly addressed, and identify areas for improvement.” from the report
What inspectors were concerned about

  • Unsecured wardrobes

    serious

    Some wardrobes were not suitably secured to the wall when inspected. The manager arranged immediate checks and maintenance to address this.

    “During the inspection we fed back that some wardrobes were not suitably secured to the wall.” from the report

  • Medicine patch records

    needs fixing

    Records did not always show enough information to confirm that skin patches were being rotated in line with the manufacturer's guidance. The home introduced an appropriate system during the inspection.

    “However, the records did not always provide sufficient information to ensure manufacturer's guidance, relating to the frequency of patch rotation to protect the skin from irritation, was being followed.” from the report

  • Training compliance

    needs fixing

    Some areas of staff training did not meet the expected level of compliance. This was discussed with the manager.

    “There were some areas of training where compliance needed improving and this was discussed with the manager.” from the report
Questions to ask them, based on this report
  1. 01Have all wardrobes now been checked and securely fixed to the wall?
  2. 02How do you now record and check the rotation of medicine patches?
  3. 03Which areas of staff training had lower compliance, and has this now been improved?
  4. 04Who is currently responsible for managing the home while the registration process is completed?
  5. 05How will you continue to involve families in reviewing and developing care?

This inspection looked at the premises and care provided and rated all five CQC areas; it reviewed three full care plans and three staff files rather than every record. This explanation was written from the published report of 6 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Abbeyfield House - Stockport

3 rated inspections over 7 years: the service has improved, from Requires improvement to Good.

  1. December 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Abbeyfield House - Stockport →

  2. January 2018Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. October 2016Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. January 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. February 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. March 2011

    Registered with the Care Quality Commission on 16 March 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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