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CQC report explained · a residential care home, run by Care Worldwide

Abbey Hey Care Home

Delamere Street, Oldham, OL8 2BY

Goodpublished 7 February 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People and relatives said they felt safe. Inspectors found enough staff, safe recruitment, effective risk assessments, suitable safeguarding procedures and safe medicines management.
Effective?
Good
This question was not inspected in this report. Its rating was carried forward from the previous inspection.
Caring?
Good
This question was not inspected in this report. Its rating was carried forward from the previous inspection.
Responsive?
Good
This question was not inspected in this report. Its rating was carried forward from the previous inspection.
Well-led?
Good
Inspectors found good management and leadership, regular audits and meetings, and systems for gathering people's views and improving the service.
The latest report, explained

What inspectors found, February 2024

Rated Good; inspectors found a safe, well-managed home with enough staff and effective checks.

The inspection was unannounced and took place on 15 and 18 January 2024. Two inspectors spoke with people living at the home, relatives and staff. They also reviewed care plans, recruitment files, training records and quality checks.

The safe rating was Good. Inspectors found enough staff, safe recruitment, effective risk management and suitable safeguarding arrangements. The home was clean, medicines were managed safely and records were complete.

The well-led rating was Good. Inspectors found an approachable management team, regular meetings and audits, and systems for listening to people and relatives. The home also worked with health and social care professionals.

The overall rating was Good, the same as at the previous inspection published in July 2018. This inspection looked only at Safe and Well-led. The other three question ratings were carried forward from the previous inspection.

What inspectors praised

  • Enough staff

    People and staff told inspectors there were enough staff to meet people's needs. Recruitment checks, including references and DBS checks, were completed.

    “Staffing is adequate and we are able to meet people's needs.” from the report

  • Safe medicines

    Inspectors found medicines were stored securely and staff had training and competency checks. Records were complete, including for controlled drugs and creams.

    “Medication records were completed accurately by staff with no missing signatures, including those for controlled drugs and topical creams.” from the report

  • Quality monitoring

    The home used audits, meetings, surveys and staff competency checks to monitor the service. People and relatives could raise concerns and give their views.

    “There were systems in place to monitor the quality of service through audits, meetings, surveys and competency checks.” from the report

  • Positive management

    People and staff described the management as approachable and responsive. The home also worked with health and social care professionals.

    “Everybody we spoke with said they felt the service was well-led.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you meet my relative's specific needs, particularly if they are living with dementia?
  2. 02How do you make sure staffing levels remain sufficient when staff are absent?
  3. 03How are medicines that are given when needed reviewed and monitored?
  4. 04How can relatives raise concerns and see what action has been taken?
  5. 05What were the ratings for Effective, Caring and Responsive at the previous inspection?

This was an unannounced inspection of Safe and Well-led only; the ratings for Effective, Caring and Responsive were carried forward from the previous inspection. This explanation was written from the published report of 7 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Abbey Hey Care Home

4 rated inspections over 7 years: the service has improved, from Inadequate to Good.

  1. February 2024Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Abbey Hey Care Home →

  2. July 2018Goodup from Requires improvement
    Safe: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. June 2017Requires improvementup from Inadequate
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. December 2016Inadequate
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate

    Read this report on cqc.org.uk

  5. January 2014

    Registered with the Care Quality Commission on 29 January 2014.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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1 other service on the CQC register. A pattern across a group tells you more than one report.

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