Bankfield
Bury, BL9
ResidentialDementia
Rated 2 months agocare home
CQC report explained · a nursing home, run by Abbendon Healthcare
Abbendon Nursing Home
45 Scarisbrick New Road, Southport, PR8 6PE
Goodpublished 29 February 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People felt safe and inspectors found suitable staffing, safe recruitment, risk assessments and safe medicines management. Infection control and safety checks were also up to date.
- Effective?
- Good
- People's needs were assessed and staff had the training and support needed for their roles. People received help with food, drink and healthcare, and the home followed the principles of the Mental Capacity Act.
- Caring?
- Good
- Inspectors observed warm and caring interactions. People and relatives said staff were respectful, and people were involved in decisions about their care.
- Responsive?
- Good
- Care plans reflected people's needs, preferences and communication needs. The home offered activities, welcomed visitors and had a clear complaints process.
- Well-led?
- Good
- The home had a positive culture and staff felt supported. Managers carried out checks and audits, acted on areas for improvement, and involved people, relatives and staff.
The latest report, explained
What inspectors found, February 2024
Abbendon Nursing Home is rated Good; inspectors found safe, kind and personalised care across all five areas.
Inspectors visited on 17 and 23 January 2024. The first visit was unannounced and the second was announced. They spoke with people, relatives and staff, observed care, and checked care, medicines, staff and management records.
They found a calm home where people felt safe. Medicines were managed safely, staffing levels were suitable, and staff were trained and recruited safely. People were treated with kindness and respect, and relatives spoke positively about the care.
People had personalised care plans, suitable food and support with health needs. They could join activities and keep in touch with relatives. The complaints process was clear, and the manager was described as approachable. All five areas were rated Good.
What inspectors praised
Kind and respectful care
People and relatives spoke highly of the staff. Inspectors observed warm interactions and saw people treated with dignity and respect.
“We observed warm and caring interactions between staff and people throughout the inspection.” from the report
Personalised care
People and relatives were involved in care planning and reviews. Care plans recorded people's needs, preferences, interests and relationships.
“People and others such as family members were fully involved in the development and reviewing of care plans.” from the report
Strong management
The manager and senior staff regularly checked quality and safety. Staff said they could raise concerns and felt supported.
“The registered manager and other senior staff monitored and assessed the quality and safety of the service through the completion of regular checks and audits.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How will you keep our relative's medicines records and any 'as required' medicines under review?
- 02How will our family be involved in creating and reviewing the care plan?
- 03What activities would suit our relative's interests, communication needs and preferred routine?
- 04How will you recognise changes in our relative's health and arrange medical help?
- 05How can we raise a concern or complaint, and how will you keep us informed about the response?
This was the first inspection of the newly registered service and covered all five CQC questions, including the care provided and the premises. This explanation was written from the published report of 29 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Abbendon Nursing Home
4 rated inspections over 8 years: the service has held its Good rating throughout.
- February 2024Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodstayed GoodSafe: GoodWell-led: Good
- February 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2019
Registered with the Care Quality Commission on 17 April 2019.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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Same provider
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