Aaron View Care Home

People and relatives said they felt safe. Staff understood how to recognise and report possible abuse.

“People felt safe living at the home and told us staff cared for them well.” from the report

Staff knew people well and understood their preferences and needs. Inspectors saw kind and considerate interactions.

“Staff were kind and considerate in their interactions with people.” from the report

People had enough to eat and drink, and care records included their nutritional needs. Healthcare support was available when needed.

“People were supported to maintain a balanced diet and had enough to eat and drink.” from the report

The home used audits to identify problems and create action plans. Inspectors found that improvements were acted on promptly.

“A series of audits were in place to monitor, support, and highlight areas for improvement.” from the report

Competency checks for staff were not always recorded. There were also gaps in one person's body-map records for a daily patch. These issues were acted on immediately, but the recording system needed review.

“However, the recording of competency checks was not always completed.” from the report

People, relatives and staff raised concerns about agency staff, particularly at night. The concern was that temporary staff might not know people and their support needs well enough.

“There are too many agency staff, especially at nights and weekends, though it's not about them being unhelpful, it's their lack of knowledge of the people here.” from the report

People, relatives and staff said the range and frequency of activities could be better. Management agreed to review whether more staff hours could be used for activities.

“People, staff and relatives also commented that the range and frequency of in-house activities could be improved.” from the report

Some relatives said communication could be better and that they did not receive updates about feedback questionnaires and planned actions. Some also said responses were not always timely.

“However, some relatives did comment that communication could be better and although questionnaires were in place, they did not receive an update on overall findings and action to be taken.” from the report

Some areas needed refurbishment. The home also had limited signs and accessible information to help people living with dementia find their way around.

“However more work was required in meeting people's cultural needs with minimal signage and accessible information to navigate around the home for those people with dementia.” from the report