78 Stubbington Lane

Inspectors were assured that infection prevention arrangements were in place, including safe use of protective equipment and management of infection risks.

“We were assured that the provider was using PPE effectively and safely.” from the report

People were able to have visitors and could take part in community activities when enough appropriately trained staff were available.

“When enough appropriately trained staff were on duty people were supported to go out to places such as the beach, the New Forest, cinema, and bowling.” from the report

Care files and confidential information were stored securely and were accessible only to authorised staff when needed.

“Care files and confidential information about people was stored securely and only accessible by authorised staff when needed.” from the report

The regional manager responded quickly to some concerns raised by inspectors, including making a speech and language therapy referral and updating risk information.

“The regional manager who had been in post for 3 months at the time of the inspection was very responsive to concerns raised throughout the inspection and began to act immediately.” from the report

Risk assessments did not always give staff enough guidance. Inspectors saw concerns about choking, health conditions, evacuation arrangements, hazardous cleaning products and food storage.

“The failure to ensure people were provided with safe care and treatment and risks were assessed, monitored, and mitigated was a breach of Regulation 12” from the report

Some instructions for medicines did not match prescriptions, some medicines were missing from records, and administration records were not always signed.

“Medicines Administration Records (MAR) charts were not always signed to evidence if medicines had been administered.” from the report

Some incidents had not been referred to the local authority or notified to CQC. Not all staff had safeguarding training.

“During the inspection we identified a further 3 notifiable incidents which had occurred and had not been referred to safeguarding or notified to CQC.” from the report

The home did not always follow the Mental Capacity Act. Two people were continuously monitored in their bedrooms, without a clear rationale or evidence that less restrictive options had been considered.

“There was not a clear rationale for this level of monitoring.” from the report

Care plans were sometimes over a year old, copied from other records or contained incorrect names and information. People and relatives were not consistently involved in planning or reviewing care.

“There was evidence care plans had not been written for individual people.” from the report

People could not always go out because this depended on having enough trained staff. Relatives said some people were doing very little.

“Where they haven't had staff [person] hasn't been able to go anywhere, they are not getting all the care they previously had.” from the report