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CQC report explained · a residential care home, run by Mr Robert Francis Webster

45 Watson Road

South Shore, Blackpool, FY4 2DB

Goodpublished 12 January 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, enough staff, safe medicines management and regular checks of the building and equipment.
Effective?
Good
This question was not rated in this inspection report.
Caring?
Good
This question was not rated in this inspection report, although inspectors described care as kind and compassionate.
Responsive?
Good
This question was not rated in this inspection report, although people were supported to pursue their interests and make choices.
Well-led?
Good
Inspectors found a positive culture, clear oversight from the provider, regular audits and good involvement of people and relatives.
The latest report, explained

What inspectors found, January 2024

Rated Good; inspectors found safe, kind and person-centred care in a well-led small home.

One inspector visited on 12 December 2023. They spoke with all 5 people living there, the provider and one staff member. They also checked care records, fire and maintenance records, and service audits.

The home was rated Good for Safe and Well-led. Inspectors found enough staff, suitable risk assessments, safe medicines management, safeguarding training and regular safety checks. People were supported to make choices and remain as independent as possible.

Inspectors found a positive family atmosphere. People were treated with kindness and respect, involved in their care, and supported to follow their interests. The provider used audits and feedback to monitor the service.

What inspectors praised

  • Choice and independence

    People were supported to make choices, pursue their interests and live as independently as possible. Staff used the least restrictive approach and involved people in decisions.

    “The service supported people to have choices and promoted their independence.” from the report

  • Kind and respectful care

    The provider and staff knew people's preferences and protected their privacy and dignity. Inspectors found a caring and compassionate approach.

    “People received kind and compassionate care from the provider, and small staff team.” from the report

  • Safe care

    Risk assessments, emergency plans, safeguarding systems and medicines training were in place. Inspectors found that medicines were managed safely.

    “People had individual risk assessments in place which covered a variety of risks and care plans detailed how staff could reduce risk for them whilst encouraging their independence.” from the report

  • Positive culture

    The home had a family atmosphere and worked to help people achieve their personal goals. People and relatives were involved in the running of the service.

    “There was a positive culture throughout the home and a family atmosphere.” from the report

  • Service oversight

    The provider used audits and other feedback to monitor the quality of care and identify improvements. The service also worked with health and social care professionals.

    “The provider had auditing systems to maintain ongoing oversight and continued development of the home.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How would staffing be maintained if a family member or regular staff member was unavailable?
  2. 02How often would my relative's risk assessments and care plans be reviewed?
  3. 03Who would administer my relative's medicines, and how is their competency checked?
  4. 04How would my relative and our family be involved in care planning and day-to-day decisions?
  5. 05How are audits used to identify and make improvements in the home?

This inspection rated Safe and Well-led only; the report does not give ratings for Effective, Caring or Responsive. This explanation was written from the published report of 12 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of 45 Watson Road

2 rated inspections over 6 years: the service has held its Good rating throughout.

  1. January 2024Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at 45 Watson Road →

  2. July 2018Good
    Safe: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. April 2017

    Registered with the Care Quality Commission on 23 April 2017.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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