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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by St John of God Hospitaller Services

21 North View

21 North View, Jarrow, NE32 5JQ

Goodpublished 3 November 2022, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for 21 North View. That is usual for a newly registered service.

The story over the years

Every inspection of 21 North View

4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.

  1. November 2022Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. August 2019Goodstayed Good
    Safe: GoodWell-led: Good
  3. January 2017Goodup from Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  4. January 2016Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  5. July 2024

    Registered with the Care Quality Commission on 9 July 2024.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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