2 Hill Close

People appeared relaxed with staff and received care that reflected their needs and choices.

“People told us they were happy living at 2 Hill Close and we observed that people were relaxed in the company of staff and others they lived with.” from the report

People chose their own activities and took part in trips and activities in the local community.

“People choose their own activities and if they want to stay in and do their own thing that's up to them.” from the report

Medicine records were completed correctly, checks were recorded and staff had suitable training.

“Medicine administration records were completed correctly and outcomes of audits and spot checks were recorded.” from the report

The home had safeguarding systems, staff training on protecting people from harm, and appropriate recruitment checks.

“The provider operated safe recruitment processes and undertook appropriate pre-employment checks on staff including Disclosure and Barring Service (DBS) checks and reviewing references.” from the report

Cleaning was not consistent. Fridge temperatures and food opening dates were not recorded, and there were no hand-drying facilities in the toilet or kitchen.

“Some areas of the home were not clean and there was limited evidence of consistent management oversight to ensure compliance with service policies.” from the report

There were no fire extinguishers, and some radiators were very hot without radiator covers or a risk assessment. Inspectors found this increased the risk that people could be harmed.

“There were no fire extinguishers in 2 Hill Close.” from the report

No staff were present when inspectors arrived. Rotas and dependency tools did not clearly show the shared night staffing arrangement across the three buildings.

“When we entered the location, there were no staff present on-site.” from the report

The home's audits and monitoring did not identify or resolve infection control, risk assessment and staffing problems promptly.

“The provider's systems did not always effectively monitor the quality of care provided to drive improvements.” from the report

Inspectors said some terminology was not respectful or empowering. They also found limited evidence that the home helped people develop skills such as cooking, cleaning and shopping.

“The registered manager referred to people as "Our rezzies" which meant residents.” from the report